Support & Help Center
Contact Us
If you need help with any Innovation Qatar app or purchase, please contact us at:
Email: info@inno.qa
We aim to respond to customer support inquiries within 3 business days. In most cases, we respond sooner.
Please include the following when contacting us, if available:
- App name
- Device model
- Operating system version
- A short description of the issue
- Screenshots, if relevant
- Purchase receipt or order number for purchase-related issues
Purchase & Refund Help
All purchases are processed by the platform from which you downloaded the app, such as the Apple App Store.
Refunds are handled according to the applicable store's refund policies:
- Apple App Store: Please use Apple's refund request process and support resources.
If you experience a purchase-related issue, including:
- Missing items
- Failed delivery of purchased content
- Restore purchase problems
- Duplicate charges
- Billing-related technical issues
please contact us at info@inno.qa and we will review the issue and assist you.
Frequently Asked Questions
The app won't open or crashes
Please fully close the app and reopen it. Make sure your device software and the app are up to date. If the issue continues, reinstall the app if appropriate, then contact us at info@inno.qa with your device model, operating system version, and a description of the problem.
I purchased Premium but still see ads
Please open the app, go to Settings, use Restore Purchases, and restart the app. If the problem continues, contact info@inno.qa with your purchase details and we will help review the issue.
How can I reach support?
Email info@inno.qa. We aim to respond to customer support inquiries within 3 business days.
How do refunds work?
Purchases are processed by the Apple App Store, and refunds are handled according to its policies. If you have a purchase issue or need help with a transaction, contact info@inno.qa and we will assist you.
How can I request help with my data?
If you have questions about your personal data, or would like to request access to or deletion of your data where applicable, please contact info@inno.qa.
Privacy & Data
For information about how we collect, use, and protect data, please review our Privacy Policy.